Sustain Competitive Advantage & Improve Performance.
With the explosion of conversations on digital collaboration tools, knowledge no longer sits in databases waiting to be accessed. Instead, it flows dynamically across digital communications channels that define working relationships.
Knowledge management makes the correct knowledge available to the right people at the right time. It is about making sure that your organization can learn and that it will be able to retrieve and use its knowledge assets in current applications as they are needed providing alignment and reducing redundancy, duplication of effort, and investment.
Our Approach.
Knowledge Management Strategy
Developing a knowledge management strategy aligned to your business objectives is key to successfully implementing your organization's knowledge management. It should balance people, processes, and technology while promoting a knowledge-centered culture.
Our strategic work typically includes the following:
Conduct a knowledge audit, including identifying critical gaps from five perspectives: People, Processes, Content, Culture, and Technology.
Define knowledge management (KM) at an organizational level and identify the core components of a robust KM system, including knowledge sharing and communication.
Establish product/system specifications to inform system and tool selection.
Develop recommendations and an action plan for the strategies, systems, policies, and tools needed to address current gaps.
Explore the business value and select pilot opportunities (e.g., Knowledge Assessment/Generation/Capture/Synthesis/Sharing).
Develop a knowledge management strategic plan and implementation roadmap linked to business priorities and critical knowledge domains.
Guide the development of capabilities in support of knowledge flow and collaboration.
Other Related Services:
Enterprise Search
SharePoint Design
Customer Support Scaling
Knowledge Platform Development
Enterprise Content Management
Enterprise Social Collaboration
Enterprise Collaboration Strategy and Roadmap
Enterprise Social Analytics